need help?

Top Most Popular FAQ`s

Don´t worry we are here to help, here are the most common questions

What if I pick the wrong plan?

Don´t worry you can change at any time no charge

Can you distribute my products?

We probably can, please contact our agents. 

What kind of branding/personalization method can I use?

It depends on the product you are branding and the logo. There are many different methods available. But don´t worry our experts will guide you through the process.

What format do I need to send the designs/art in?

Please do it in AI of PS

Do you give invoices?

Of course we do, in pesos and dollars. 

Do you ship nationwide?

We do ship to all of México

Can you import something for me?

Yes we can and if you are in the Baja peninsula ask for our custom service. 

If I have questions, where can I find answers?

call our agents at 52 (55) 2559-1250 or email documentacion@etctrading.company